Refund policy
At KEAR, every product is carefully inspected before dispatch. As a kidswear brand, we do not encourage returns or refunds for reasons such as change of mind, incorrect size selection, color preference, or personal liking after delivery.
Refund & Replacement Eligibility
Refunds or replacements will only be considered under the following circumstances:
- The product received is damaged during transit.
- The customer receives a wrong item that differs from the order placed.
No refunds or returns will be accepted for any other reason.
Mandatory Unboxing Video Requirement
To protect both customers and KEAR from fraudulent claims, an uninterrupted unboxing video is mandatory for all damage, missing item, or wrong item claims.
The video must:
- Start before opening the package.
- Clearly show the shipping label and package condition.
- Show the package being opened.
- Clearly display the received product and issue.
Claims submitted without a complete unboxing video will not be eligible for refund or replacement.
Reporting an Issue
Customers must report any damaged or incorrect product within 48 hours of delivery by emailing:
Please include:
- Order number
- Clear photos of the product
- Complete unboxing video
- Brief description of the issue
Review Process
Once the claim is received:
- KEAR will review the submitted evidence.
- Additional information may be requested if necessary.
- Approved claims will be processed within 5-7 business days.
Refund Method
If a claim is approved:
- Refunds will be issued to the original payment method.
- In some cases, KEAR may choose to provide a replacement product instead of a refund.
Right to Reject Claims
KEAR reserves the right to reject refund or replacement requests if:
- No unboxing video is provided.
- The claim is submitted after 48 hours from delivery.
- Evidence is insufficient or appears altered.
- The product has been used, washed, or damaged after delivery.
Contact
For any refund-related queries:
Email: hello@kear.in
Website: www.kear.in